Shipping policy
Shipping Rates and Delivery Timelines
- We offer standard shipping and the standard time required for shipping typically takes 5-7 business days, while expedited shipping delivers within 2-3 business days.
- Free shipping is available on orders over (Amount).
Order Processing
- Orders are processed and shipped on business days (Monday-Friday, excluding holidays).
- Please allow 1-2 business days for order processing.
Shipping Destinations
- We currently ship within Australia.
Tracking Information
- Once your order is shipped, you will receive a confirmation email with tracking details.
- You can track your order using the provided tracking number through our website.
Delivery Issues
- SafeDog is not responsible for delivery delays caused by unforeseen circumstances or events beyond our control.
- If you encounter any issues with your delivery, please contact our customer support team, and we will assist you in resolving the matter.
Returns and Refunds:
- Please refer to our Returns & Refunds Policy for information on returning products.
Customer Support:
- For any inquiries or assistance regarding your order, please contact our customer support team at info@safedog.com.au or through our Contact Us page.
Note:
- Shipping policies are subject to change. Any updates will be reflected on our website.
Thank you for choosing SafeDog The K9 Pet Shop!